When three armed men broke into a home in Norwalk, California, the family was terrified. The assailants began throwing around threats to the parents in the family, warning that they would harm or shoot them.
Meanwhile, unnoticed in the chaos, Carlos, 7, the eldest child in the family, grabbed onto his sister, who is six years old, and rushed her into one of the bathrooms in the house. Slamming the door shut, he recalled emergency procedures he’s rehearsed with his mom and called 911.
Monique Patino was the dispatcher with the Los Angeles County who took the call, and it was one that, even compared to the other emergency calls she’d received, was horrific and left her shaken. Read the full story here ▶
