Linda, a veteran waitress at Rosy’s Diner, poured coffee on a customer’s lap and face, not knowing he was the new owner of the restaurant, Marcus Williams. Despite the deliberate mistreatment and cold attitude, Marcus remained composed, observing the staff’s behavior when they thought no one was watching.
When Marcus finally revealed his identity to the manager, Steve, and the oblivious Linda, they realized the gravity of their actions as Marcus expressed his need to understand why certain customers were treated poorly. Read the full story here 
